About the Course:

Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability.

Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention.

Assessments:
Internally Assessed and Moderated

Course Duration:
40 Hours

Course Type:
Achievement

Pre-Requisites:

• Medium Level Language Skills in English & Arabic.
• Good communication Skills.
• Minimum six months work experience.

Target Audience:

• Cashiers/tellers
• Field sale personnel
• Merchandizers
• Telemarketers
• Call center agents
• Receptionist
• Secretaries