Assertiveness & Conflict Management
About the Course:
BIT assertiveness training enables trainees to learn techniques that will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication will gain benefits from attending this training course.
Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?
If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle, and we can have more successful outcomes. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
Internally Assessed and Moderated
- Medium Level Language Skills in English & Arabic.
- Good communication Skills.
- Minimum one-year work experience.
- Assistant Managers
- Team Leaders
- All personnel handling large, medium or small teams
- Lectures 0
- Quizzes 0
- Duration 35 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes