Track Info

Infrastructure Management Services (IMS)

What’s IMS?

IMS, as the word implies, requires a specialized team to operate, monitor fault control and optimize information technology to increase the reliability of the IT infrastructure. The Infrastructure Management Services thus enables customers to identify efficiency improvement opportunities, design the right solutions for their operating environments and finally plan and implement a solution that delivers measurable performance improvements.

IMS can be precisely defined as “Providing Stable Environments for Increasingly Sophisticated and Demanding Applications”. Infrastructure Management can be offered as an onsite IMS or offshore IMS or as a hybrid model with partly offshore and partly on-site management.

Components of IM services include

	Desk top Support Services Management
	Server & Backup Management
	Network Management
	Database Management Administration
	Messaging System
	Security services management
	Storage Management
	VPN Services
	On site services
	Help desk services
	Enterprise Portal Management

Details of Components of IMS

Deskside support

Desktop Hardware
Desktop Software
Hardware Breakfix Support
Desktop Software Support
Software distribution

Server Management

Server Monitoring
End User Administration
Problem Management
Performance Management
Asset Management
Backup & Recovery
On-site Problem Resolution

Network Management

Network Remote Monitoring
Problem Management
Inventory Management
Configuration Management
Security Admin on Network devices
Network Performance Management
Management of Security Devices

Database Management

Database installation
Database administration
Database optimization
Space management
Performance management and tuning
Resource Management
Backup and recovery management
Database upgrades
Auditing of database access and operations
Problem Management

Service Desk

Account Management
Record Management
Email (Notes/Outlook)
Netscape/Microsoft IE
MS Office Applications (MS Word, MS Excel, MS Power Point)
Security Management
Remote Network Management

Messaging and System Administration

Administration of mail serves
User account management
Backups and transaction log management
Management of post offices and mailboxes
Management of internet mails systems
Implementation of mail policies among other things

Help Desk Services

Setup a help desk (Single Point of Contact) for IT users
Implement leading help desk (CA) Magic Help Desk, Track-IT etc.
Run onsite an remote Helpdesk to support desktop and server issues
Create and maintain knowledge base for Helpdesk users
Support users on desktop applications and office productivity tools

Storage Management

Analyze, Design, implement and monitor Storage Management Policy
Administer and Optimize the use of Storage Infrastructure
SAN / NAS / DAS. Backup solution design and deploy
Storage and backup monitoring and management onsite and offshore
Storage resource monitoring and management
Disaster recovery and replication
Higher utilization and optimization of costs

VPN Services

Expand the network over a secure IP Infrastructure to
- Remote offices
- Branch offices
- Suppliers and customers
Establishing and management of organization specific privacy needs.
Site-to-site connectivity over secured IP Infrastructures
Management of web-based transactions
Administration of messaging, and data transfer
From assessment to coordination and management, Infinite provides the tools to
Enhancement of reliability and strengthen security and integrity of VPNs
Reporting service management needs
Integration of multiple technologies into a single management solution

Onsite Services

Administer enterprise wide solutions
Monitoring, administration, diagnostics and consulting services for
- Servers, Databases, Networks, Security elements
- Packaged applications

The IMS Benefits to the Enterprise

Ready know-how, time tested and proven education model

Expertise to bridge gap between academics and industry skill requirements

World’s first and unique course in IMS

Global recognition – Students get international accreditation by obtaining various IT certifications

100% job placement assured